§ 5 Right of withdrawal

You will be entitled to withdraw from this contract within fourteen days without giving reasons. The withdrawal period will be fourteen days from the date on which you or a third party appointed by you other than the carrier have/has taken possession of the goods. To exercise your right of withdrawal, you must inform us, SIRIUS GmbH, Kirchgässchen 6, 40789 Monheim am Rhein, Tel.: +49 2173 9056-0, Fax +49 2173 9056-20, E-Mail info@siriusmail.de, by way of unambiquous declaration (e. g., a letter sent by post, fax or e-mail), of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, which is not mandatory, however. In order to meet the  withdrawal deadline, it is sufficient that you send your communication concerning the exercising of your right to withdrawal before expiry of the withdrawal period.

Please complete the form and send it back to us:

Withdrawal form (PDF file)

The revocation must be sent to:


Kirchgässchen 6
40789 Monheim am Rhein

GERMANY (in case you send from other countries)

02173 / 90 56-20

Returning the item:
Kirchgässchen 6
40789 Monheim am Rhein

GERMANY (in case you send from other countries)

Consequences of withdrawal?
If you withdraw from a contract, we will reimburse all payments we have received from you, including the costs of delivery (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, which is the cheapest standard delivery), immediately and at the latest within fourteen days from the date on which notification of your withdrawal from this contract has been received by us. For this repayment, we will use the same method of payment that you used in the original transaction, unless explicitly agreed otherwise with you. In no event will you be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods in perfect condition or until you have proved that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you informed us of your withdrawal from this contract. The deadline will be met if you send the goods before the period of fourteen days. You will bear the direct costs of returning the goods. You must only pay for any diminished value of the goods where the loss of value is due to handling or use of the goods which was not necessary to ascertain the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal The right of withdrawal does not apply to contracts

  • For the supply of goods which are not prefabricated and for the production of which an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer,
  • For the supply of goods that may perish quickly or the expiration date of which would soon expire,
  • For the supply of sealed goods which are not suitable for return for reasons of health or hygiene when they have been unsealed after delivery,
  • For the supply of goods if these, due to their nature, were mixed inseparably with other goods after delivery.